FAQ’s – Conversion of Operating System
In order to help with the transition, HOTFCU branches will not be open Wednesday, May 1st but will reopen Thursday, May 2nd at regular hours.
Yes, every precaution will be taken to ensure the security of all members, their account information and records while we implement this new system.
You should have to do very little. Schedule your normal online activities (set up bills to pay, check balance, schedule transfers, etc.) before the close of business, Tuesday, April 30th. Many of our services will be unavailable after we close Tuesday, April 30th, until Thursday, May 2nd. We recommend you look ahead regarding any financial matters and take care of any business before the close of business Tuesday, April 30th.
Consider this maintenance period much as you would a federal holiday that falls on a Monday, such as President’s Day.
Yes. The existing format will be retained as much as possible.
No, account numbers will not change. Share and loan suffixes under your account number may change.
No, your card will not be replaced.
No, your current PIN will continue to work.
Yes, however, you will have limited use of debit and ATM cards after mid-night April 30th and May 1st. As a precaution, you may want to consider having cash on hand or another backup form of payment.
Yes, if you are normally paid at the end of the month your paycheck/direct deposit will be accepted as usual on April 30th. If you are normally paid on May 1st and your paycheck/direct deposit has been received in a file by April 30th, we will credit your account as of April 30th due to the conversion. If your paycheck/direct deposit is not received by April 30th, then your deposit will not be credited until Thursday, May 2nd when we open for business.
Our branches will be closed. You will be able to deposit a check by using our night drops, however, your account will not be credited until we open Thursday, May 2nd.
Limited withdrawal amounts will be available on Wednesday, May 1st.
Yes, but any items placed into a HOTFCU Night Deposit Box after the close of business Wednesday, April 30th will not be processed until Thursday, May 2nd.
You will need to have wire transfer requests submitted to the credit union by 2:00pm CST on Tuesday, April 30th. Any wires that can not be confirmed via our validation process or wire requests received after 2:00pm CST Tuesday, April 30th will be processed on Thursday, May 2nd.
You be able to begin purchasing these items again on Thursday, May 2nd.
Yes and no. Transfers between accounts or share types will not be available after Wednesday, May 2nd. You will be able to withdraw money from the ATM, limitations may apply.
Loan payments will not be processed Wednesday, May 1st, but will be processed on Thursday, May 2nd.
No. Online and mobile banking transfers will not be available Wednesday, May 1st.
No, online banking and mobile banking will not be available Wednesday, May 1st.
Yes, you will have access to our website. Updates about the conversion will be posted on the website.
No. Download and save your existing e-Statement ad account history for your records. After the conversion, Tuesday, April 30th, previous e-Statements and account history will no longer be accessible.
To Print Statements
To download e-Statements
- Log into Online Banking
- From the tabs, select “eDocuments/Online Forms”
- Select “e-Documents”
- From the drop down, select the month(s) and click view
- Select “Print Statement”
To print Account History
- Log into Online Banking
- Under “Account Summary”, select the account to print history
- Under “Display” in the drop down make your selection
- Click the month or time frame to print
- Click “Show History”
- To print, click “Print History”